All orders are automatically processed via our secure merchant processor and sent for fulfillment / production as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed, sometimes we are unable to make changes free of charge after a certain point.

Orders for custom product are not cancellable as they are manufactured to customer specifications.  “Customized" is defined as the modification of any standard stock specifications. If you are unsure whether your product is stock or modified, you are encouraged to ask your salesperson. This policy does not apply to warranty issues, which may be returned for replacement only.

We strictly adhere to the following cancellation policies:

• If you cancel your order BEFORE it has been shipped, ALL ORDERS PURCHASED VIA CREDIT CARD WILL BE SUBJECT TO A 5% CANCELLATION FEE credit is issued once processed. Please note, custom or modified products cannot be cancelled once in production.
  
  
  
• If you cancel your order AFTER it has been shipped, it will be subject to our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable restocking fees and shipping charges. Please note, custom or modified products cannot be cancelled once in production.
  
  
  
• Orders which are REFUSED AT DELIVERY will be subject to all of the applicable fees listed above and must meet the requirements of our Return and Shipping Policies - including restocking fees, 5% cancellation charge, shipping charges and other applicable fees. Please note, custom or modified products cannot be returned.